Transport companies are on the verge of even more extensive digitalization. Terms like Big Data, AI (Artificial Intelligence) and IoT (Internet of Things) will become more common in the industry.

In the case of Big Data, transport companies need to learn how to exploit the large amounts of data that can be generated from an FMS. The data can be used for decision making based on real facts. Companies that early gets "data-driven", i.e. who base their decisions on actual data, will have a big advantage compared to companies that manages the business based on gut feeling. One example can be to automatically collect data from the operations (e.g. km-production, driving behavior, fuel...

Today's digital landscape has given the customer a more important role towards its suppliers. Both the companies and their customers are aware of this increased power and the trend suggests that businesses need to work harder to meet the requirements from their customers. Companies that use a well-adapted FMS in their business can therefore use the system to increase customer satisfaction.

 Through the use of FMS, transportation managers can really impact the customer service experience. There is, among other things, the opportunity to see in real time where the vehicles are located and whether they are available for new assignments. In this way, a dispatcher can quickly see if a transport can be carried out or not...