Today's digital landscape has given the customer a more important role towards its suppliers. Both the companies and their customers are aware of this increased power and the trend suggests that businesses need to work harder to meet the requirements from their customers. Companies that use a well-adapted FMS in their business can therefore use the system to increase customer satisfaction.

 Through the use of FMS, transportation managers can really impact the customer service experience. There is, among other things, the opportunity to see in real time where the vehicles are located and whether they are available for new assignments. In this way, a dispatcher can quickly see if a transport can be carried out or not...