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Inspiration to
smart transports

News, trends and experiences within IT and transports from Vehco

Make sure that the training of your new Fleet Management system is user-centered

Transport strategy

Ensure concrete and user-centred training!

For 28% of carriers, training is the most important success factor when implementing a fleet management solution. It seems obvious that future
users must have the technical knowledge to handle their new solution. Ensure that concrete user-centred training is conducted to demystify the software or driver interfaces. This way, on D-Day, your colleagues will be ready and not afraid to use their new tool. The driver now has a screen in the cabin that transmits his itinerary, his missions or the messages of the transport managers. He also benefits from a navigation and time management tool. 

Normally, the Android interface is generally very intuitive thanks to the use of icons and menus that often are familiar from the use of smart phones. However, training on the functionalities of his new tool (digital signature, proof of delivery, messaging, truck navigation, etc.) will be welcome. Above all, the driver must understand. What does this message mean when the driver enters a geofencing area? What should he do if he receives a driving time alert? Give him the keys so that his reactions are always appropriate.

They usually quickly and intuitively get into the system and get a good understanding of a large part of the functionality and thus take ownership of the solution. The discussion during the training will then be more productive, you can address concrete issues that are illustrated by actual data from the current fleet collected during the first phase.

Work close with the office users

For office users, first of all, plan a quick introduction to the software as soon as the first vehicle is installed. Transport managers will be able to track the fleet directly online and become familiar with the software. During a second session, one to two weeks later, they will have intuitively already tested a large part of the functionalities and will have taken ownership of the solution. The discussion will then be more productive, address concrete questions and be illustrated with actual data from your fleet collected during the transition phase. We advise you to organize a second session one month later and then regular training sessions to keep abreast of software developments or to meet new
operational needs.

 

If possible, follow up on the training

We advise you to organize a second session one month later and then regular training sessions to keep abreast of software developments or to meet new operational needs..

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